Refund policy

Booking fees

The £20 booking fee is non-refundable. It reserves a slot that cannot then be sold to anyone else, and it covers the consultation and patch test.

It is not lost if you give proper notice — with 48 hours' notice or more it transfers to a new date, once.

Treatments already carried out

Once a treatment has begun, it cannot be refunded. Pigment has been placed in the skin and the professional time has been spent; this is a bespoke service made to your specification.

This does not affect your legal rights. Under the Consumer Rights Act 2015 a service must be carried out with reasonable care and skill. If it has not been, you are entitled to have it put right, and to a price reduction if it cannot be.

If you are unhappy with the result

Talk to the studio first, within 14 days.

• Most concerns raised during the first two weeks are normal healing stages — the colour looks too dark, then patchy, then seems to vanish. This is expected and resolves.
• If something is genuinely wrong after healing, it will be assessed and, where reasonable, corrected at the top-up appointment at no extra cost.
• Where a fault cannot be corrected, a partial refund proportionate to the problem will be considered.

No refund is due where dissatisfaction comes from aftercare not being followed, undisclosed medical information, a skipped top-up, or a change of mind about a shape that was approved at mapping.

If the studio cancels

If the studio has to cancel — illness, emergency, equipment failure — you are offered the next available appointment, or a full refund of your booking fee. Your choice.

Missed appointments

Same-day cancellations and no-shows are charged at 50% of the service price to the card on file. Arriving more than 15 minutes late may count as a no-show if the treatment can no longer be completed safely.

Gift cards

Gift cards are non-refundable and cannot be exchanged for cash. They are transferable.

Your statutory rights

Nothing here removes your rights under the Consumer Rights Act 2015. Free advice is available from Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk.